Privacy Policy

1. Introduction

RobotSense.io ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bot detection and management platform.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when you:

• Register an account: Name, email address, password, company name, and organization details
• Update your profile: Profile information, preferences, and settings
• Make payments: Billing information (processed securely by our payment processors)
• Contact us: Email correspondence, support tickets, and feedback
• Use API services: API keys, domain names, and integration configurations

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage data: Pages viewed, features used, time spent, API calls made
• Device information: Browser type, operating system, device type, screen resolution
• Log data: IP addresses, timestamps, request/response data, error logs
• Cookies and tracking: Session identifiers, preferences, analytics data (see our Cookie Policy)
• Performance data: API response times, error rates, system performance metrics

2.3 Bot Traffic Data

When you integrate our bot detection service, we collect and analyze traffic data including IP addresses, user agents, request patterns, and bot behavior. This data is used to provide bot detection and verification services to you and to improve our detection algorithms.

3. How We Use Your Information

We use your information to:

• Provide the Service: Process bot detection requests, manage your account, deliver API services
• Improve our Service: Analyze usage patterns, develop new features, enhance bot detection algorithms
• Communicate with you: Send service updates, security alerts, billing notices, and respond to inquiries
• Process payments: Handle billing, invoicing, and subscription management
• Ensure security: Detect fraud, prevent abuse, monitor for suspicious activity
• Comply with legal obligations: Respond to legal requests, enforce our Terms, protect rights and safety
• Marketing (with consent): Send newsletters, product updates, and promotional materials (you can opt out anytime)

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to provide the Service you requested
• Legitimate interests: Improving our Service, security, fraud prevention (balanced against your rights)
• Legal compliance: Meeting regulatory requirements, responding to legal requests
• Consent: Marketing communications, optional features (you can withdraw consent anytime)

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Cloud hosting: Infrastructure and hosting providers
• Payment processors: Third-party payment services (subject to their privacy policies)
• Email services: Email delivery services for transactional and service-related emails
• Analytics: Web analytics and monitoring tools (anonymized where possible)
• Customer support: Help desk and ticketing systems

5.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Aggregated Data

We may share aggregated, anonymized data that does not identify you personally for research, marketing, or analytics purposes.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and fulfill the purposes described in this Privacy Policy
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce our agreements

When you delete your account, we delete or anonymize your personal data within 90 days, except where we must retain it for legal compliance or legitimate business purposes (e.g., fraud prevention, financial records).

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit and at rest
• Secure password hashing with industry-standard algorithms
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Monitoring for suspicious activity and intrusion attempts
• Regular backups and disaster recovery procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation on how we process your data
• Objection: Object to processing based on legitimate interests or for marketing
• Withdraw consent: Revoke consent for processing that requires it
• Complaint: Lodge a complaint with your local data protection authority

To exercise these rights, please contact us through the contact options available on our website. We will respond within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the "sale" of personal information (we do not sell your information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us through the contact options available on our website.

12. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Currently, there is no industry standard for responding to DNT signals. We do not respond to DNT signals, but you can manage cookies through your browser settings or our Cookie Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by using one or more of the following methods:

• Posting the updated Privacy Policy with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.